Frequently Asked Questions
Everything you need to know about Derrimut 24:7 Gym apparel, supplements, and orders.
How long will it take for my order to be delivered?
Standard shipping within Australia typically takes 3-7 business days. Express shipping options are available at checkout for faster delivery, generally arriving within 1-3 business days depending on your location.
What is your return policy for apparel and accessories?
We offer a 30-day return policy for unworn apparel with original tags attached. For hygiene reasons, we cannot accept returns on opened supplements, shakers, or used gym equipment unless the item is faulty.
Can I track my order once it has been shipped?
Yes, once your order is dispatched from our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Afterpay and Zip Pay for your convenience.
Are your supplements authentic and safe to consume?
Absolutely. All supplements sold at Derrimut 24:7 are sourced directly from reputable manufacturers and comply with Australian safety standards. Please consult with a healthcare professional before starting any new supplement regimen.
Do you offer international shipping?
Currently, we primarily ship within Australia and New Zealand. For shipping inquiries to other countries, please contact our customer support team for a custom shipping quote.